Shop Black Friday Sale, plus we price match!

 Save during our biggest sale event of the year on a range of stand mixers, food processors, blenders and and don't forget, we price match!

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FAQs

Answers to the questions we hear most this time of year.

How do I know if my order is processed?

You will be redirected to an Order Confirmation page on your browser, and you will also receive an order confirmation email when your order has been placed.

Another email will be sent when your order has been shipped with your tracking details.

If you are unable to locate your confirmation email in your inbox, please check your junk or spam folder.

Can I change/cancel my order after i’ve placed it?

Amending an order will be dependent on whether our warehouse team have processed it yet or not.  

For any change or cancelation requests, please reach out to our Customer Care team on 1800 990 900, as soon as possible after placing your order. 

Does KitchenAid offer Price Match?

Yes, we are happy to price match any of our products against identical products advertised by Australian retailers providing the competitor pricing is genuine and can be verified.

Chat with our team now!

I have more than one discount code, can i use them at the same time? 

Unfortunately, you can only use one discount code per purchase on the KitchenAid website. Our system does not allow coupons to be stacked. 

I've only received part of my order, where is the rest? 

Your order may have been shipped in separate boxes, if you haven’t received it all just yet, the rest should arrive shortly.  

Check your tracking number on the Australia Post website for updates. 

Has my order been dispatched?

You can check the status of your order anytime by logging into your account on the KitchenAid website. 

When's the last day I can order for Christmas delivery?

Christmas Delivery Cut Off Dates 2026

Rural Addresses: 17th December 2026

Residential Addresses: 21st December 2026

See more here.

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